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Polychora LLC - Fulfillment Services Terms of Service

Effective Date: 03/17/2025

1. Introduction

  1. These Terms of Service (“Terms”) govern the fulfillment services provided by Polychora LLC (“Polychora,” “we,” “us,” or “our”) to customers (“you” or “your”). By using our fulfillment services, you agree to be bound by these Terms.

  2. Polychora LLC offers physical stock fulfillment services, including but not limited to the storage, packing, and shipping of vinyl records, cassette tapes, and other physical media (“Products”).

2. Customer Obligations

  1. You must provide accurate and up-to-date information regarding your Products.

  2. You are responsible for ensuring that your Products comply with all applicable laws and regulations.

  3. You must promptly inform us of any changes in order volumes that may impact our fulfillment capacity.

3. Service Limitations

  1. We do not guarantee fulfillment timelines, and all services are subject to availability.

  2. We reserve the right to reject any order or Product at our sole discretion.

  3. We are not responsible for delays or losses caused by third-party carriers.

4. Termination of Service

  1. Polychora LLC reserves the right to terminate or suspend services at any time, with or without notice, for any reason, including but not limited to operational capacity constraints or violation of these Terms.

  2. In the event of termination, you are responsible for retrieving any remaining Products from our facilities within a reasonable timeframe.

5. Liability and Indemnification

  1. Polychora LLC is not liable for indirect, incidental, or consequential damages arising from the use of our services.

  2. You agree to indemnify and hold Polychora LLC harmless from any claims, damages, or losses related to your Products or use of our services.

6. Amendments

We reserve the right to modify these Terms at any time. Continued use of our services after modifications constitutes acceptance of the revised Terms.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States of America.

8. Contact Information

For any questions regarding these Terms, please contact us at [email protected].